Before Subscribing

1. Can I Try Scrintal for Free?

At the moment, we do not offer a direct trial program. However, you can still access a 14-day free trial by using a user invite.

💡 How to Get an Invite:

Join the community conversation on X (formerly Twitter) using the hashtag #scrintalinvite. Scrintal users often share their invite links there—you might just find your golden ticket!

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2. My Payment Didn’t Go Through — What Should I Do?

We use a third-party payment processor (Stripe) to handle all transactions, which means we don’t have direct control over payment issues.

✅ What You Can Do:

Please contact your payment provider (bank or card issuer) to check if they can identify why the transaction failed. Common reasons include:

• Insufficient funds

• Card restrictions (e.g., international payments)

• Bank security blocks

• Expired or incorrect card details

Once the issue is resolved, you can try the payment again.

Still Having Trouble?

If everything looks good on your end and the issue continues, don’t hesitate to contact us at [e-mail].

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3. What Payment Methods Does Scrintal Accept?

At Scrintal, we use Stripe, a trusted third-party payment processor, to ensure secure and reliable transactions.

✅ Supported Payment Methods:

Stripe allows us to offer a wide range of popular payment methods accepted in many countries. These typically include:

• Credit and debit cards (Visa, Mastercard, American Express, etc.)

• Local payment methods supported by Stripe in your region

🚫 Not Currently Supported:

• Installment plans

• Bank transfers

We understand that flexibility matters, and we’re actively exploring additional payment options to make Scrintal even more accessible for everyone.

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4. How Do I Use a Discount Code?

You can apply your discount code directly on the checkout page when you subscribe to Scrintal.

🛒 Where to Enter the Code:

1. Go to the checkout page.

2. Look for the field labeled " Add promotion code"

3. Enter your code and click Apply.

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5. What Happens to My Data if Scrintal Shuts Down?

Scrintal is a stable and growing company with no plans to shut down. That said, your data always belongs to you, and we’ve made it easy to export your content whenever you need.

✅ You can download your entire archive as Markdown files, giving you full control and future-proof access.

Check out Export options on Import and Export: Markdown and PDF.

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6. How Do I Get a Student Discount?

Scrintal offers a 30% student discount to make our platform more accessible for learners and researchers.

✅ How to Apply the Discount:

1. Subscribe using your university email address (e.g. ending in .edu, .ac.uk, etc.).

2. The student discount will automatically apply at checkout.

🛠️ Didn't See the Discount?

If the discount doesn’t appear, contact us at [e-mail] before completing the subscription.

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⁉️ Can't find your answers here?

Contact us at [e-mail].