# Before Subscribing

## 1. Can I Try Scrintal for Free?

At the moment, we **do not offer a direct trial program**. However, you **can still access a 14-day free trial** by using a **user invite**.

#### **💡 How to Get an Invite:**

Join the community conversation on [X (formerly Twitter)](https://x.com/scrintal) using the hashtag **#scrintalinvite**.\
Scrintal users often share their invite links there—you might just find your golden ticket!

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## 2. My Payment Didn’t Go Through — What Should I Do?

We use a third-party payment processor (**Stripe**) to handle all transactions, which means we don’t have direct control over payment issues.

#### **✅ What You Can Do:**

Please contact your **payment provider (bank or card issuer)** to check if they can identify why the transaction failed. Common reasons include:

* Insufficient funds
* Card restrictions (e.g., international payments)
* Bank security blocks
* Expired or incorrect card details

Once the issue is resolved, you can try the payment again.

#### **Still Having Trouble?**

If everything looks good on your end and the issue continues, don’t hesitate to contact us at **<hello@scrintal.com>**.

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## 3. What Payment Methods Does Scrintal Accept?

At Scrintal, we use **Stripe**, a trusted third-party payment processor, to ensure secure and reliable transactions.

#### **✅ Supported Payment Methods:**

Stripe allows us to offer a wide range of **popular payment methods** accepted in many countries. These typically include:

* Credit and debit cards (Visa, Mastercard, American Express, etc.)
* Local payment methods supported by Stripe in your region

#### **🚫 Not Currently Supported:**

* **Installment plans**
* **Bank transfers**

We understand that flexibility matters, and we’re actively exploring additional payment options to make Scrintal even more accessible for everyone.

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## 4. How Do I Use a Discount Code?

You can apply your **discount code directly on the checkout page** when you subscribe to Scrintal.

#### **🛒 Where to Enter the Code:**

1. Go to the **checkout page**.
2. Look for the field labeled **" Add promotion code"**
3. Enter your code and click **Apply**.

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## 5. What Happens to My Data if Scrintal Shuts Down?

Scrintal is a stable and growing company with no plans to shut down. That said, **your data always belongs to you**, and we’ve made it easy to export your content whenever you need.

**✅** You can download your entire archive as **Markdown files**, giving you full control and future-proof access.

{% hint style="info" %}
Check out Export options on [import-and-export-markdown-and-pdf](https://scrintal.gitbook.io/scrintal-support-docs/basics/import-and-export-markdown-and-pdf "mention").
{% endhint %}

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## 6. How Do I Get a Student Discount?

Scrintal offers a 30% student discount to make our platform more accessible for learners and researchers.

#### **✅ How to Apply the Discount:**

1. **Subscribe using your university email address** (e.g. ending in `.edu`, `.ac.uk`, etc.).
2. The **student discount will automatically apply** at checkout.

#### **🛠️ Didn't See the Discount?**

If the discount doesn’t appear, contact us at **<hello@scrintal.com>** before completing the subscription.

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## :interrobang: Can't find your answers here?

### Contact us at **<hello@scrintal.com>.**