> For the complete documentation index, see [llms.txt](https://scrintal.gitbook.io/scrintal-support-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://scrintal.gitbook.io/scrintal-support-docs/faq/subscription-cancellations-and-refund-policy.md).

# Subscription Cancellations and Refund Policy

## 1. Scrintal Refund Policy

We understand that sometimes plans change. Here's everything you need to know about requesting a refund for your Scrintal subscription.

**⏱️ Refunds Within 7 Days**

We offer refunds **only within the first 7 days** of a new subscription (unless a trial period was used), and within **3 days of a subscription renewal**. This is true only for the first time refund requests. If you subscribe, receive a refund, and then subscribe again, you will not have the right to ask for another refund.

If you're within the refund window, you can follow the steps below to send a refund request automatically.

1. Go to [app.scrintal.com](https://app.scrintal.com)
2. Click on your profile on the top right-hand side
3. Select Settings
4. Click on Subscription. You can request your refund by clicking on the Request refund button.

<figure><img src="/files/CF3IJuIqktQL2FtWEXDv" alt=""><figcaption></figcaption></figure>

📝 For full details, refer to [Section 2 of our Terms of Use](https://scrintal.com/terms-of-use).

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## 2. Outside the 7-Day Window

If your request is made **after 7 days**, unfortunately, we're unable to offer a refund.

You can, however, cancel your subscription's **auto-renewal** to avoid future charges:

1. Click your initials in the top right corner of Scrintal
2. Select **Settings → Subscription**
3. Click **Cancel Subscription** and confirm

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## 3. Refunds After Trial

If you started your subscription **with a trial**, a refund is **not possible**. We only provide refunds for subscriptions that **did not** include a trial period.

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## 4. Second-Time Refund Requests

Refunds are only provided **once per user** and **are only for first-time subscribers**. We cannot offer refunds more than once.

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## 5. When Will I Receive My Refund?

#### Once approved, refunds are issued through **Stripe** within **1–2 business days**. However, the exact timing depends on your card provider and bank.

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## 6. How do I upgrade my subscription?

* Click your initials in the top right corner of Scrintal
* Select **Settings → Subscription**
* Click "Invoices & Billing," and you will be directed to Stripe, where you can upgrade your subscription.

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## :interrobang: Can't find your answers here?

### Contact us at **<hello@scrintal.com>.**