Subscription Cancellations and Refund Policy

1. Scrintal Refund Policy

We understand that sometimes plans change. Here's everything you need to know about requesting a refund for your Scrintal subscription.

⏱️ Refunds Within 7 Days

We offer refunds only within the first 7 days of a new subscription (unless a trial period was used), and within 3 days of a subscription renewal. This is true only for the first time refund requests. If you subscribe, receive a refund, and then subscribe again, you will not have the right to ask for another refund.

If you're within the refund window, you can follow the steps below to send a refund request automatically.

1. Go to app.scrintal.com

2. Click on your profile on the top right-hand side

3. Select Settings

4. Click on Subscription. You can request your refund by clicking on the Request refund button.

📝 For full details, refer to Section 2 of our Terms of Use.

---

2. Outside the 7-Day Window

If your request is made after 7 days, unfortunately, we're unable to offer a refund.

You can, however, cancel your subscription's auto-renewal to avoid future charges:

1. Click your initials in the top right corner of Scrintal

2. Select Settings → Subscription

3. Click Cancel Subscription and confirm

---

3. Refunds After Trial

If you started your subscription with a trial, a refund is not possible. We only provide refunds for subscriptions that did not include a trial period.

---

4. Second-Time Refund Requests

Refunds are only provided once per user and are only for first-time subscribers. We cannot offer refunds more than once.

---

5. When Will I Receive My Refund?

Once approved, refunds are issued through Stripe within 1–2 business days. However, the exact timing depends on your card provider and bank.

---

6. How do I upgrade my subscription?

• Click your initials in the top right corner of Scrintal

• Select Settings → Subscription

• Click "Invoices & Billing," and you will be directed to Stripe, where you can upgrade your subscription.

---

⁉️ Can't find your answers here?

Contact us at [e-mail].